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Delivery Optimisation Masterclass


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Workshop Description

Put simply, the better there are organizational relationships programmes, the higher the employees' engagement. The higher their engagement, the more productive they will become. Increased productivity generally translates to higher revenues and profits.


The questions are: How do you build high-quality organizational relationships among your employees? How do you address the 5 dysfunctions?

Organizations that invest in improving these skills often surpass other organizations when it comes to employees' engagement and retention.


This unit addresses the skills and knowledge required to cultivate harmonious and productive relationships in the workplace. It covers building relationships, promoting diversity and managing conflict.

Competency Element

This competency unit consists of the following elements:

1. Build workplace relationships
2. Promote workforce diversity
3. Manage conflict

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Workshop Methodology
This workshop will be conducted with a good blend of lectures, interaction, case studies, group discussion, corporate and personal experience sharing, videos and WSQ assessments.
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