Senior Advisor, CCIS
Director Of Cybersecurity, NTU
ANDEED MA
Complex Incident Restoration with Gen AI
(2-Day Masterclass)
Date : 15th to 16th January 2026
Time: 9am to 5.30pm
Venue : Hotel venue in town with lunch provided
Introduction
When critical IT systems fail, the pressure on leaders to restore service swiftly and decisively is immense. The Complex Incident Restoration is purpose-built for IT Directors, Application Delivery Leads, Service Managers and Programme Directors/Managers who are responsible for leading recovery efforts during high-stakes system outages and service disruptions.
In complex enterprise environments, restoration is rarely straightforward. Multiple teams, technologies, and vendors are involved—making it difficult to isolate the root issue, align stakeholders, and drive effective resolution under time pressure.
This workshop provides a structured, proven framework to lead technical recovery efforts with precision, clarity, and authority and is a Strategic Value for IT Application & Service Delivery Programme Leadership.
Learning Outcomes
By leveraging the KEPNERandFOURIE® methodology—used by Fortune 500 companies and global IT organisations—this workshop empowers senior leaders to:
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Leverage pre-prepared AI Prompt Guides: The ability to ask the “clever guy in the room” to contribute meaningfully.
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Lead with Clarity During Chaos: Cut through noise and ambiguity by applying structured thinking to complex incidents.
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Identify the Core Fault Faster: Align stakeholders around a shared understanding of the actual cause—not just the symptoms.
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Drive Coordinated, Effective Action: Ensure the right questions are asked of the right SMEs to uncover critical insights quickly.
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Restore Services Confidently: Move from reactive firefighting to deliberate, methodical restoration—minimising downtime and impact.
Benefits
Top 5 Reasons To Invest In Training That Brings ROI
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Acquire a proven way to reduce Mean Time to Restoration (MTTR) by at least 80%
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Reduce the number of meetings to arrive at the same or improved conclusion by leveraging Gen AI for quicker ideation.
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Implement a practice that would have an exponential impact on the reduction of general incidents and virtually eliminate recurring incidents.
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Close the percentage of open tickets by at least 50%, even if they are “old” ones.
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Make a meaningful contribution to Knowledge Management Database by adding the latest findings to the “known error list”.
Who should Attend
This workshop is designed for leaders who are accountable for system reliability, incident response, and operational performance, including:
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IT Directors and Heads of Technology
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Programme and Project Directors/Managers
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Application Delivery and Support Leaders
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Service Reliability and Operations Managers
Delivery methods
Complex incidents demand more than technical expertise—they require leadership, structure, and strategic thinking. This workshop will provide you the KEPNERandFOURIE® tools to lead restoration efforts that are fast, focused, and aligned with business priorities. This effort is further accelerated with the integration of Generative AI tool. Case studies are provided, and participation are encouraged to bring their problem issues to the workshop as well.
Cost per pax : SGD1,500 (w/gst)
This Includes KEPNERandFOURIE® CIR Masterclass certificate and PMP 16 credits
Workshop in a hotel with lunch and tea breaks provided
Workbook and Gen AI prompt Guide
Train by a Professional IPPS World Class problem Solver.
Trainer and Facilitator
Dr Mat-Thys-Fourie
Dr. Mat-Thys Fourie is a Professional Problem Solver as accredited by the Institute of Professional Problem Solvers (IPPS). He is an author of several books on Root Cause Analysis, Project Management, Problem Solving and is the co-author of the KEPNERandFOURIE® Thinking methodologies.
He has over 35 years of Problem Solving and Decision-Making transformational experience helping organizations across the world solve some of their most vexing and seemingly unsolvable problems. He has worked across a wide spectrum of industries from Automotive, Financial, Manufacturing, Medical Devices, Pharmaceutical, Nuclear, Insurance, Airline, Technology, and Telecommunications.
He has worked in companies such as Macquarie Group, SASOL, Unisys, SITA, Barclays, RBS, NCS, Singapore Stock Exchange, BMW, VW, Cadbury Schweppes, Westpac, National Australia Bank, Department of Education NSW Australia, Kimberly-Clark, Hollister, Stihl Inc., and the U.S. Navy.
Dr. Fourie’s primary passion is developing in-house professionals and help organizations to improve their problem-solving and decision-making practices. These days he is mostly available as a consultant, facilitator, and/or contractor working alongside an in-house incumbent helping them to initiate and execute a sustained improved problem-solving company culture.