Project Optimisation

Master Class

Course overview

This KEPNERandFOURIE Master Class aims to help Project  Managers  avoid unnecessary and expensive "Trial & Error" fixes by using a step-by-step critical thinking approach to identify, analyze, resolve and prevent incidents. Due to the highly specialized disciplines in Infrastructure, Database Management, Networking, Security/Risk, Development and Design, Project Managers often lack a common skill-set across their silos to solve incidents and problems effectively.

KEPNERandFOURIE Master Class applies to all jobs & industry disciplines (not just Information Technology) and is most effective in bringing all these varied skills together with a common process and language to resolve incidents. These KEPNERandFOURIE methodologies are currently been used by many Fortune 500 companies globally. These skills can be quickly applied to incidents & resolutions management, critical problems and projects in the workspace and the results can be measured in time, cost and quality metrics. The skill-set shared during this training goes hand in hand with Problem Management initiatives, transforming leadership in problem management.

Upcoming Classes
4 - 5 Feb 2019
15 - 16 Apr 2019
24 - 25 Jun 2019
Cut Off Date
27 Jan 2017
8 Apr 2019
17 Jun 2019

Class Time: 9am - 6pm (2 days)

Course Fee


Corporate (Min.3 Pax)



For enquiry, please call Ratna Juita at 68189718 or email for more details.

Target Audience

  • Project Director/Manager

  • SLA Manager

  • Incident Manager

  • IT Professionals

  • etc.

Our Trainer:
DR. MAT-THYS FOURIE - Problem Solving Coach

Dr. Mat-Thys Fourie (aka Matt) co‐founded Thinking Dimensions with Chuck Kepner in 1997. Together they developed the KEPNERandFOURIE™ Thinking methodology ( His primary focus is on product design and managing the international network across 20 countries. This is supported by solution design, facilitation and capability development in the areas of process improvement, ITIL Continual Service Improvement Management, Lean‐Sigma and general problem solving practices. The main area of his work experience is in addressing client issues with customized programs and transferring this expertise in‐house. He is a noted public speaker, having made presentations in the US, Europe,  Asia  and  Africa. He  still  enjoys  teaching  others  the  hands‐on  application of his thinking technology. BMW, VW, 

Kimberly‐Clark, Gillette, Philips, Cadbury, Macquarie Group IT, SITA, BT Financial IT, RBS, SC, Westpac IT and Unisys are only some of his recent international clients he has consulted with. He has coached and taught leaders at all levels of organizations. From the boardroom to client interface to the factory floor, Dr. Fourie’s high energy, participative style has challenged and inspired leaders in four continents.

Video of Dr. Mat-Thys Fourie

3 Fraser Street, Duo Tower

Level 08-21 

Singapore 189352

Tel: +65-68281418


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